Member Health Assessor

This is a fully remote position, open to applicants in United States.

📋 Description

• Build effective and professional relationships with members while performing health risk assessments.

• Collaborate with the Integrated Care Coordination Team as required.

• Organize logistics to support care plan objectives and interventions.

• Address immediate concerns of members as necessary.

• Confirm member eligibility, enrollment history, demographics, and current health status prior to outreach.

• Conduct assessments by collecting information from members, families, providers, and other relevant stakeholders.

• Assist in the development and execution of care plans.

• Relay assessment information to the Care Coordinator when appropriate.

• Aid in health education, provide wellness materials, and offer coaching support.

• Ensure documentation aligns with Care Management protocols and guidelines.

• Enhance processes to improve member experiences, facilitate assessment completion, and ensure follow-up.

• Fulfill other responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or General Education Diploma (GED) is mandatory.

• A minimum of two (2) years of experience in voluntary or paid work within community settings serving at-risk populations, focusing on service coordination, is preferred.

• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

• Sensitivity to and experience working with diverse cultures.

• Strong interpersonal skills.

• Capability to work both independently and collaboratively within a team environment.

• Ability to identify issues and opportunities, effectively communicating them to management.

• Growing knowledge of local, state, and federal healthcare regulations and company case management policies.

• Demonstrated compassion, support, and collaboration with members and their families.

• Self-motivated and curious.

• Comfort in posing relevant questions.

• Ability to thrive in a fast-paced workplace.

• Commitment to ethical conduct and professionalism.

• Ability to foster positive relationships with stakeholders.

• Awareness of community and state support resources.

• Strong organizational skills, attention to detail, and conflict resolution abilities.

• Capacity to maintain composure and professionalism during emotionally charged situations.

• Commitment to confidentiality and acting in the company’s best interests.

• Proven empathy and compassion for individuals.

• Demonstrated success in improving processes.

• No specific licensure or certification required.

🏝️ Benefits

• Option to work from home.

• Potential bonus based on company and individual performance.

• Comprehensive total rewards package.

• Support for employee well-being in all aspects.