Member Happiness Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise daily operations

• Ensure quality assurance

• Handle escalation triage

• Facilitate onboarding and ongoing training

• Stay updated with the latest smartphone applications, services, networks, and trends

• Update the team on new product launches and modifications to workflows

• Oversee the Knowledge Base and Macros, ensuring proper priority levels, tagging logic, and escalations

• Coordinate team scheduling throughout the year

• Lead team meetings to maintain alignment and connection

• Participate in regular cross-functional meetings and convert updates into actionable insights

• Act as the primary contact for other teams and specific client representatives

⛳️ Requirements

• Smartphone proficiency

• Experience with Zendesk

• Strong coaching abilities

• Background in Health Tech

• Excellent written and verbal communication skills

• Capability to manage a fast-paced environment

• Strong problem-solving skills

• Access to a private remote network

🏝️ Benefits

• Paid Time Off (PTO)