Member Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for achieving member engagement, retention, and recruitment within DMEC.

• Overseeing all processes related to membership onboarding, retention, and renewal.

• Ensuring effective and efficient support for members to foster a positive and valuable membership experience.

• Leading and implementing membership initiatives that drive retention, engagement, growth, and revenue objectives.

• Providing oversight to guarantee successful coordination and management of membership statuses and renewal processes.

• Managing membership webpages, access points, and platforms to ensure accuracy and user-friendliness.

• Developing and executing recruitment strategies to attract new members in alignment with the organization’s goals.

⛳️ Requirements

• A bachelor's degree in business administration, marketing, communications, nonprofit management, or a related field is preferred.

• A minimum of five years of experience in membership, customer success, account management, association management, or similar customer-facing positions.

• Experience with CRM and/or association management systems is required; familiarity with Salesforce, Nimble AMS, or similar platforms is preferred.

• Proficient in analyzing membership, engagement, retention, or customer data and applying insights to enhance outcomes.

• Intermediate or higher proficiency in Microsoft Office, data analytics software, and CRM systems.

• Familiarity with learning management systems is preferred.

• At least one year of experience with data cleansing tools.

• Strong project management experience.

🏝️ Benefits

• 40 hours of paid sick leave per calendar year, unless a greater amount is required under state or local law.

• 4.62 vacation hours accrued per pay period (3 weeks per year).

• 40 hours of bereavement leave.

• 401K retirement plan with 100% company match up to 4% of salary.

• Flexible spending accounts.

• Eight (8) holidays, plus your birthday (floating holiday).

• Fully paid health, dental, vision, group life, and disability insurance (short-term and long-term).

• 80 hours of Paid Family Leave per year.

• Necessary computer equipment (laptop and printer) for the employee’s home office, along with a monthly technology stipend of $100.