Member Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, launch, and enhance multi-channel engagement campaigns within Braze, which include email, SMS, and direct mail, while ensuring campaign quality and effectiveness.

• Collaborate with Client Success to design, present, and secure approval for innovative member engagement strategies, customizing campaigns to fit the unique needs of each client and employee demographic.

• Deliver campaign performance insights and data-driven recommendations to clients and internal stakeholders, utilizing findings to refine future campaigns and showcase their impact.

• Work alongside team members within your department and across the organization to implement scalable solutions.

• Produce engaging short-form and digital content that conveys financial wellbeing in an accessible and enjoyable manner.

• Take charge of creating physical engagement materials, overseeing the process from brainstorming to final delivery.

• Organize impactful in-person and digital events with our clients to add value and enhance engagement.

• Collaborate with clients, their HR/benefits teams, and/or consultants to customize engagement strategies suited for each employee group.

• Continuously experiment by proposing and testing new ideas, analyzing data, and focusing on successful strategies.

• Maintain a member-first perspective in all endeavors, acting as the advocate that transforms a benefits platform into a resource that individuals genuinely want to utilize.

⛳️ Requirements

• 3-5 years of experience in marketing, content creation, community/member engagement, or a comparable creative role, preferably within the benefits sector.

• Possess a maker mentality, capable of designing graphics, editing short videos, and composing engaging copy independently without reliance on a large team.

• Proficient with marketing automation platforms (Braze preferred) and familiar with design tools such as Canva, Figma, or Adobe Creative Suite.

• Inherently creative, drawing upon a wealth of ideas and having the drive to bring them to fruition.

• Excellent organizational skills, capable of managing multiple campaigns across various clients while concurrently developing new materials and engagement strategies.

• Strong written and verbal communication abilities, with the capacity to build relationships with clients and confidently represent LearnLux to their employees.

• Knowledge of engagement metrics and email/campaign tools.

🏝️ Benefits

• Remote-first company structure.

• Medical, dental, and vision benefits.

• 401(k) plan.

• Mental wellbeing support (Talkspace).

• Financial wellbeing resources (LearnLux).

• Paid vacation and sick leave.

• Paid sabbatical after five years of service.

• A supportive and inclusive team culture.

• Opportunities for continuous learning and growth within a rapidly expanding startup at the forefront of financial wellness and technology.