Member Communications Specialist – Contract

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Create, test, and implement email campaigns in Customer.io based on guidelines and direction from the Member Engagement & Marketing team.

• Manage member communications across our client programs, ensuring precision, brand alignment, and timely delivery.

• Assist in cross-channel communication initiatives, which may involve secure messaging within the platform and coordination of direct mail, collaborating with relevant internal teams.

• Keep campaign documentation updated, including audience segmentation, sending schedules, and version tracking.

• Collaborate with internal stakeholders — including Product, Compliance, and Client Success — to obtain approvals and ensure campaigns fulfill requirements.

• Conduct comprehensive QA on campaigns prior to launch, including link verification, rendering across devices, and audience validation.

• Aid in ongoing content management by organizing assets, templates, and campaign records.

• Identify risks to project timelines and escalate as necessary to keep programs on schedule.

• Contribute to process documentation to enhance repeatability and scalability across the communications program.

⛳️ Requirements

• 2–4 years of experience in email marketing, CRM, or member/customer communications.

• Practical experience in building campaigns in Customer.io, Iterable, Braze, or an equivalent ESP — you should be adept at working directly within the platform, not merely offering direction.

• Exceptional attention to detail, particularly in QA and proofreading tasks.

• Strong communication and organizational abilities; capable of managing multiple campaigns and deadlines simultaneously.

• Proficient in executing based on defined briefs and direction with minimal supervision.

• Experience in cross-functional collaboration and stakeholder management utilizing tools like Slack, Jira, and Google Suite.

• Experience in healthcare, benefits, or a regulated industry is advantageous but not mandatory.

🏝️ Benefits

• Mission-driven culture that emphasizes innovation, teamwork, and a dedication to excellence in healthcare.

• Engaging projects that influence the future of our organization.

• Opportunities for professional growth through internal mobility options, mentorship programs, and courses tailored to your interests.

• Flexible work arrangements and a supportive work-life balance.