Member Communications Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Support the training of new hires in the Call Center as necessary.

• Assist in handling incoming calls, providing information, responding to inquiries, and resolving complaints as required.

• Oversee the review, upkeep, and distribution of member-facing communication materials in both print and digital formats.

• Manage the production and dissemination of essential member communications.

• Ensure that communications adhere to regulatory, contractual, and quality standards for both accuracy and clarity.

• Monitor mailing activities, delivery timelines, and service level performance.

• Facilitate the fulfillment of member requests for communication materials, identification cards, and informational packets.

• Coordinate the processes for returned mail and update member communication records as necessary.

⛳️ Requirements

• Possess a high school diploma or GED along with six (6) years of experience in communications, member services, or outreach and engagement with the MH/SU/IDD population; OR

• Have an Associate's degree and four (4) years of experience in communications, member services, or outreach and engagement with the MH/SU/IDD population; OR

• Hold a Bachelor's degree and two (2) years of experience in communications, member services, or outreach and engagement with the MH/SU/IDD population; OR an equivalent combination of education and experience.

• Must possess a valid driver’s license.

• Must reside within Trillium’s North Central Region: Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, and Wilson counties.

• Must be willing to travel within the catchment area as needed.

• Preferred: A degree in Business.

• All candidates are required to pass a drug test as a condition of employment.

🏝️ Benefits

• A collaborative, mission-driven work environment.

• Competitive benefits package.

• Work-from-home options available for most positions.

• Opportunities for professional growth within a diverse and inclusive culture.

• Flexible work schedules available for select positions with management approval.

• Health Insurance with no premium for employee coverage.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays during your first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k plan with a 5% employer match and immediate vesting.

• Public Service Loan Forgiveness (PSLF) qualifying employer.

• Quarterly stipend for remote work supplies.