Consultant – Communications

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute intricate and thorough multichannel digital programs for public sector clients.

• Implement programs across various platforms including email, social media, SMS, and websites.

• Collaborate with multidisciplinary teams to initiate and oversee audience capture, engagement, and nurturing initiatives.

• Create content for campaigns delivered via email, SMS, social media, and web platforms.

• Transform strategies into written content, conceptualize ideas, conduct A/B testing, craft social posts, and manage creative content, brand monitoring, and community engagement.

• Provide counsel to clients while ensuring editorial accuracy and adherence to quality standards.

• Work alongside internal campaign and design teams as well as freelance contractors to produce multimedia content.

• Act as the main conduit for client feedback to GXG leadership.

• Proactively implement client initiatives, anticipate needs, and provide guidance based on data and industry best practices.

• Support Federal, State, and Local Sales and Customer Success Consultant teams in pursuing GXG opportunities.

• Represent GXG in speaking engagements, panels, webinars, workshops, client outreach, and industry conferences.

• Become knowledgeable about Granicus products and forthcoming platform enhancements.

• Safeguard Granicus information assets and ensure the privacy of employee and customer data.

⛳️ Requirements

• Over 5 years of experience in digital consulting or digital program management.

• Ideally, experience in a digital/social media organization serving government or a government agency.

• Expertise in digital communications tools; familiarity with Granicus products is preferred.

• Experience in email marketing, online collaboration, website content management systems, online forms, and social networks.

• Excellent written, verbal, and presentation skills.

• Enthusiasm for creative content development and delivery in a client-facing capacity.

• Strategic and innovative thinking with the ability to work independently and make sound judgments.

• Capacity to engage internal stakeholders and manage client relationships effectively.

• A strong portfolio showcasing delivery across email, SMS, social media, and web platforms.

• Experience with A/B testing, data-driven content strategies, and engagement-boosting initiatives.

• Solid understanding of digital tools, technologies, and trends.

• Ability to adapt in a dynamic environment and perform well under pressure.

• Skilled in managing and scoping multiple projects in a fast-paced setting.

• Experience and/or a keen interest in working with government entities.

• Commitment to public service, citizen engagement, and digital communications.

• Strong personal initiative and timely completion of project tasks and deliverables.

• Awareness of government news, digital communications, and relevant industry trends.

• Willingness to travel up to 15% to client locations and participate in in-person meetings as required.

• Must safeguard company information assets and complete necessary privacy training.

🏝️ Benefits

• Flexible Time Off.

• Company-Wide Wellbeing Days.

• Work From Home Reimbursement.

• Multiple Health Plan Options, including a fully employer-funded plan.

• Employer HSA Contributions.

• Fitness Reimbursement Program.

• On-Demand Mental Health Support, including access to Headspace and other wellness resources.

• Paid Parental Leave for both birthing and non-birthing parents.

• Traditional & Roth 401(k) plans with a generous employer match.

• Life & AD&D Insurance with 100% employer-paid coverage.

• Access to Online Learning Platforms.

• Competitive Salary & Bonuses.

• Employee Resource Groups.

• Coffee with Mark sessions.

• Microsoft Teams communities focusing on wellness, art, pets, family, parenting, and more.

• Special guests addressing issues that affect employees.