Member Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver clear and straightforward guidance within the intricate landscape of health insurance and employer benefits through various channels (phone, text, chat, and email).

• Support new clients during their onboarding process, ensuring that members comprehend and choose suitable health plans and complete necessary steps.

• Assist members throughout their care journey—whether it's locating a provider, addressing claims issues, or connecting them with expert clinical care managers.

• Provide insights to the product team regarding member support challenges to enhance user experiences.

• Consistently aim to ensure that members feel valued and appreciate our services.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is preferred but not mandatory.

• Bachelor’s degree with 2 years of relevant experience in social work, patient advocacy, or health coaching is preferred.

• Comfortable working remotely.

• Exceptional communication skills.

• Strong preference for candidates who are fluent in both Spanish and English.

• Some familiarity with healthcare and/or insurance benefits is preferred.

• Entrepreneurial spirit. Self-motivated. Eager to create something from the ground up.

• Values-driven. You are passionate about improving our healthcare system for individuals and business owners.

• Resilient. You are willing to get your hands dirty and put in hard work when necessary.

• Adaptable to change. As a startup, we seek individuals who are comfortable undertaking tasks beyond their typical job roles.

• Proficient with modern web applications. We are developing all our software in-house, and you will play a vital role in its creation.

🏝️ Benefits

• Fully remote company with a completely distributed team—no requirements to return to the office.

• Directly influence members' lives—experience the positive feedback that members share daily.