Medical Virtual Assistant – Primary Care & Wellness

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls, return missed calls, and assist with inquiries from new patients.

• Schedule, confirm, and follow up on patient appointments.

• Provide education to patients regarding services and next steps.

• Oversee medical records management and facilitate referrals.

• Send reminders for invoices and follow up on any outstanding balances.

• Assist with verifying insurance eligibility and obtaining prior authorizations as necessary.

⛳️ Requirements

• Minimum of 1 year experience as a Medical Virtual Assistant supporting healthcare clients in the U.S.

• Excellent English communication skills with a professional demeanor on the phone.

• Background in medical administration and customer service.

• Highly detail-oriented, organized, and focused on patient care.

• Experience in Primary Care or Wellness is advantageous.

• Clinical experience is preferred.

• Familiarity with Elation and Weave is a plus.

• Experience in sales or patient conversion is beneficial.

• Must be able to communicate in English clearly and professionally, both verbally and in writing.

• Relevant work experience is required.

• An NBI Clearance and/or Local Police Clearance must be provided before onboarding (mandatory).

• Availability to participate in video meetings with the camera on when required.

• Technical Requirements: A reliable laptop or desktop computer, stable high-speed internet connection (minimum 25 Mbps), noise-canceling headset, a functioning webcam for virtual meetings, and a quiet, professional work environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may observe U.S. holidays off based on the client's requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only available if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.