Lead Follow-Up & Appointment Setting Virtual Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Follow up on inquiries generated through Facebook Ads and Google Ads.

• Reach out to leads via phone, SMS, WhatsApp, and email.

• Make outbound calls to potential students and their parents.

• Schedule complimentary introductory guitar lessons in the company calendar.

• Confirm appointments and send out reminders.

• Follow up with individuals who missed their appointments and reschedule as necessary.

• Reconnect with previous inquiries and alumni students.

• Welcome new students and their parents.

• Maintain ongoing communication with current students and their families.

• Deliver a positive and professional customer experience.

• Address general inquiries and route questions to the appropriate team member when needed.

• Build rapport with prospective students and their parents.

• Update and manage lead records using GoHighLevel (GHL) / LeadConnector.

• Accurately document all communications and interactions.

• Ensure no leads are missed or forgotten.

• Keep CRM records clean and organized.

• Track the progression of leads through the enrollment process.

• Assist with managing the inbox and organizing emails.

• Support calendar management and scheduling tasks.

• Maintain precise records and administrative documentation.

• Prepare weekly performance reports.

• Generate simple weekly reports detailing:

• Leads contacted

• Trial lessons scheduled

• No-shows

• New student enrollments

• Re-engaged leads and former students

• Monitor outreach and appointment-setting performance metrics.

⛳️ Requirements

• Exceptional spoken and written English communication skills.

• Friendly, confident, and professional telephone demeanor.

• Prior experience in appointment setting, customer service, sales support, or lead follow-up.

• Strong relationship-building and communication abilities.

• Excellent organizational and time-management skills.

• Capability to work independently and proactively.

• Strong attention to detail and follow-through.

• Reliable internet connection and a quiet working environment.

• PREFERRED QUALIFICATIONS

• Experience with GoHighLevel (GHL) or LeadConnector.

• Background in managing inbound leads.

• Experience in education, coaching, music schools, tutoring services, or service-oriented businesses.

• Familiarity with Facebook and Google Ads lead follow-up methodologies.

• Experience with SMS, WhatsApp, and multi-channel communication.

• Background in sales or appointment setting.

• Experience re-engaging inactive leads and previous customers.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedules.

• Multiple open roles available.

• Free training and skill development opportunities.

• Ongoing support and guidance.

• A vibrant community always ready to assist you.

• And additional perks!