Medical Virtual Assistant, Patient Care Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally address incoming calls and respond to patient inquiries.

• Arrange consultations, procedures, and follow-up appointments.

• Coordinate surgical schedules with operating rooms and hospitals.

• Ensure patients complete necessary pre-operative and post-operative visits.

• Confidently explain general pricing, account balances, and available payment options.

• Maintain a warm and reassuring demeanor while assisting patients.

• Process insurance prior authorizations efficiently.

• Prepare and submit medical claim forms using the provided CPT and ICD-10 codes from patient notes.

• Follow up on pending claims, account balances, and required documentation.

• Collect patient balances and accurately document payment discussions.

• Keep patient records organized and current.

• Monitor and promptly address time-sensitive emails from hospitals, operating rooms, and post-operative patients.

• Identify urgent issues and escalate them to the appropriate clinical team member.

• Assist with physician scribing and management of patient notes as needed.

• Safeguard patient confidentiality and adhere to established practice protocols.

⛳️ Requirements

• A minimum of one year of experience as a Medical Assistant or Medical Virtual Assistant.

• Prior experience in processing medical claims.

• Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes.

• Excellent spoken and written English, clear and easy to understand.

• Strong phone presence with confidence in discussing payments and patient balances.

• Professional, polished, friendly, and composed communication style.

• Exceptional organization skills, attention to detail, and commitment to follow-through.

• Ability to respond swiftly to urgent surgical or post-operative issues.

• Comfortable providing support to a primarily female cosmetic surgery patient demographic.

• Reliable internet connection, computer equipment, and a distraction-free workspace.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Flexible work hours and the potential for remote work.

• Supportive team environment and a positive workplace culture.