Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance after check-in and accurately document the insurance details.

• Analyze denied claims, determine reasons for denial, assist in reprocessing, and follow up on any missing information.

• Review and manage Explanation of Benefits documents while clearing any EOB backlogs.

• Address outstanding insurance balances and resolve issues related to patient accounts.

• Assist with Cigna and Veterans Affairs claims processes, including tracking and escalating issues as necessary.

• Oversee vendor payments, including issuing checks when required.

• Ensure the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying trends in scheduling.

• Generate reports on balances, appointments, EOB backlog, denied claims, and other operational metrics.

• Offer insights and practical recommendations based on the operational reports generated.

• Facilitate communication between the provider, care team, and administrative personnel.

• Detect workflow, billing, documentation, scheduling, and patient-account issues while proposing solutions.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• High attention to detail and commitment to follow-through.

• Ability to work independently with little supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive in anticipating needs before being requested.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Remote work arrangement.

• Flexible schedule from Monday to Friday totaling 30 hours per week.