Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance post check-in and accurately document insurance details.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and prevent repetitive errors.

• Review and process Explanation of Benefits (EOB) documents while clearing EOB backlogs.

• Address outstanding insurance balances along with patient account issues.

• Assist with Cigna and Veterans Affairs claims workflows.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments and recognize scheduling trends.

• Generate operational reports containing insights and actionable recommendations.

• Facilitate communication between the provider, care team, and administrative personnel.

• Identify gaps in workflows, billing issues, documentation delays, scheduling challenges, and patient account concerns.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence with a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Ability to work autonomously with little supervision.

• Demonstrated leadership, ownership, or high-accountability experience in prior roles.

• Proactive and capable of anticipating needs without prompting.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Remote work arrangement.

• Flexible work schedule of 30 hours per week, Monday to Friday.