Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance status following check-in and accurately document updated insurance details.

• Analyze denied claims, determine the reasons for denial, assist in reprocessing, and mitigate the risk of recurring errors.

• Examine and process Explanation of Benefits (EOB) documents while addressing EOB backlogs.

• Address outstanding insurance balances and resolve patient account issues.

• Facilitate claims workflows for Cigna and Veterans Affairs, monitoring and escalating claims as necessary.

• Manage vendor payments, including issuing checks when required.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments to identify operational patterns.

• Generate reports regarding balances, appointments, EOB backlogs, denied claims, and other operational statistics.

• Foster communication among providers, care teams, and administrative personnel.

• Recognize workflow, billing, documentation, scheduling, and patient account challenges and propose solutions.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing assistance.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication demeanor.

• Must be proficient with Mac OS.

• Exceptional attention to detail and follow-through.

• Capability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or accountability in previous roles.

• Proactive approach, anticipating needs before they arise.

• Strong analytical and problem-solving abilities.

• Emotionally intelligent and patient while collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Willingness to take personal responsibility for assigned tasks.

• Resourceful and self-driven in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

• Previous experience in a chiropractic clinic is a plus.

• Familiarity with Cigna or Veterans Affairs claims is a plus.

• Experience in clearing EOB or billing backlogs is a plus.

• Background in preparing operational or billing reports is a plus.

• Experience in mentoring, training, or supporting new team members is a plus.

• Experience working closely with clinic owners, providers, or executive-level leaders is a plus.

🏝️ Benefits

• Opportunity for remote work.

• 30 hours per week / 6 hours per day, from Monday to Friday.