Medical Virtual Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee inbound and outbound patient communications in a respectful and professional manner.

• Schedule, confirm, modify, and cancel patient appointments as necessary.

• Validate patient insurance eligibility, benefits, and coverage information.

• Process and follow up on prior authorization requests with insurance providers.

• Input and uphold accurate patient data within the Electronic Medical Records (EMR) system.

• Assist in patient collections, including discussing outstanding balances and processing payments when appropriate.

• Address patient inquiries and offer timely support related to appointments, billing, and general practice information.

• Uphold confidentiality and adhere to HIPAA and other healthcare privacy regulations.

• Record patient interactions and update records accurately and promptly.

• Collaborate with healthcare providers and practice staff to ensure smooth patient care and workflow.

• Achieve productivity, quality, and customer service benchmarks set by the company and client practices.

• Execute administrative and other clerical duties as directed by Supervisor to aid daily practice operations.

⛳️ Requirements

• An associate's or bachelor's degree in a related field.

• Prior experience in a healthcare, medical office, customer service, call center, or virtual assistant position is preferred.

• Familiarity with Electronic Medical Records (EMR/EHR) systems is a plus.

• Understanding of medical terminology, insurance verification, and prior authorization processes is preferred.

• Strong verbal and written communication skills in both English and Spanish.

• Exceptional customer service and patient engagement skills.

• Keen attention to detail and strong organizational capabilities.

• Capacity to multitask and prioritize effectively in a fast-paced environment.

• Proficient in Microsoft Office, Google Workspace, and web-based applications.

• Ability to work independently in a remote setting while ensuring productivity and accountability.

• Reliable high-speed internet connection and a professional home office setup.

🏝️ Benefits

• Flexible work arrangements.

• Remote work options.