Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Execute end-of-day pill calculations by examining PDMP records, confirming prescription fill history, and monitoring patient medication balances.

• Manage incoming nurse line calls, document patient interactions, respond to basic patient inquiries, and escalate clinical issues when necessary.

• Process prior authorizations for prescriptions and liaise with insurance companies regarding medication approvals.

• Assist with prescription preloading in the prescribing software.

• Support basic chart preparation by copying and updating notes from previous patient visits.

• Update and maintain patient records within the EHR system.

• Perform additional administrative and clerical support tasks as required.

• Help with patient follow-ups and facilitate daily office workflow management.

• Ensure accurate documentation and adherence to clinic procedures.

• Collaborate with providers and staff to assist in daily clinical operations.

⛳️ Requirements

• Required experience in healthcare, nursing, medical assisting, or other relevant clinical roles.

• Preferred background or experience in nursing.

• Familiarity with medical terminology and healthcare workflows is essential.

• Experience with EHR/EMR systems is required; knowledge of eClinicalWorks (ECW) is highly preferred.

• Previous experience in a medical practice, clinic, or healthcare environment is preferred.

• Must demonstrate proficiency in clear spoken and written English.

• Relevant work experience is a must.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding is mandatory.

• Must be available for video meetings with the camera on when required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-tier support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access proprietary training on communication, client management, productivity systems, and best practices to elevate your performance as a VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off in accordance with the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent upon client offerings.

• Access to Tools & Resources: Receive templates, workflow guides, productivity tools, and client-specific SOP support to help you excel.

• Optional Performance-Based Incentives: Certain clients may provide bonuses, incentives, or increased hours based on your performance.