Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accurately and efficiently process prior authorization requests.

• Follow up on submitted prior authorization requests and track their authorization status.

• Coordinate information related to authorizations to ensure timely patient care.

• Offer support for billing and collections tasks.

• Contact patients regarding outstanding balances and facilitate payment collection.

• Maintain organized and precise billing follow-up records.

• Schedule and reschedule patient appointments as necessary.

• Respond professionally to patient inquiries via inbound calls.

• Assist patients through phone and email communications.

• Conduct insurance verification and eligibility checks.

• Organize, manage, and dispatch patient records efficiently.

• Make outgoing calls to remind patients of their appointments.

• Perform patient reactivation and follow-up outreach efforts.

• Handle email and calendar management for clients.

• Provide general administrative assistance.

• Assume additional administrative tasks as the practice's requirements evolve.

⛳️ Requirements

• Minimum of 1 year of experience as a Medical Virtual Assistant.

• At least 1 year of practical experience with prior authorizations and insurance verification.

• Background in billing and collections.

• Experience in healthcare administration; experience in an allergy/asthma practice is advantageous.

• Proficient in using Meditab or similar EHR systems.

• Excellent spoken and written English communication abilities.

• Professional demeanor, highly organized, and detail-oriented.

• Dependable, proactive, and adaptable in various situations.

• Capable of working independently with minimal supervision.

• Must communicate in English clearly and professionally in both speech and writing.

• Relevant work experience is required.

• Provision of an NBI Clearance and/or Local Police Clearance is necessary prior to onboarding.

• Availability for video meetings with camera on as required.

• Must have a reliable laptop or desktop computer.

• Stable high-speed internet connection of at least 25 Mbps is required.

• A noise-canceling headset is essential.

• A functioning webcam for virtual meetings is necessary.

• A quiet and professional work environment is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and contingent upon client offerings.

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Performance-based bonuses, incentives, or increased hours may be available based on performance.