Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Proactively engage with patients to identify those needing follow-up appointments, treatment plan modifications, or re-engagement in their care.

• Oversee and enhance patient scheduling through Google Calendar, ORCHID (DaySmart) Spa Software, and CERBO EHR, ensuring appointment confirmations are accurate and timely.

• Work with patients to resolve scheduling conflicts and ensure a smooth flow of appointments.

• Maintain and update patient records in CERBO EHR and Brite Hormone Prescribing, ensuring they are accurate and complete.

• Handle patient communications, including emails and secure messages, within the EHR system.

• Create and distribute patient-related documents, reports, and summaries as necessary.

• Provide administrative support by managing and organizing internal digital files and documents using Google Drive.

• Assist in the creation and implementation of standard operating procedures aimed at enhancing administrative efficiency.

• Monitor team email communications using Google Email, prioritizing and responding to inquiries in a timely manner.

• Collaborate with the Health Coach to guarantee patients receive the correct follow-up information.

• Work alongside the Nurse Practitioner to ensure they have the necessary information for each patient.

• Identify and suggest process improvements that enhance patient care coordination and operational efficiency.

• Contribute to the development and implementation of new workflows and technologies.

• Participate in regular team meetings to discuss patient care, operational updates, and process enhancements.

• Effectively communicate with the Patient Care Coordinator, Health Coach, and Nurse Practitioner to ensure seamless coordination of patient care.

• Promote a collaborative and supportive team environment.

⛳️ Requirements

• Strong clinical foundation through prior nursing education or hands-on experience as a high-level Medical Assistant in a clinical environment.

• Functional and integrative health literacy, with comfort in supporting care related to functional medicine, integrative health, and women’s hormone care (experience with BHRT is highly preferred).

• Research-oriented mindset, adept at reviewing patient histories, lab results, prior visits, and communications to prepare a comprehensive clinical overview for providers.

• Predictive and proactive thinking skills to anticipate missing lab work, documentation gaps, or care needs prior to scheduled appointments.

🏝️ Benefits

• 13th Month Bonus (Wild right?! 🤯)

• Permanent work-from-home / remote setup.

• Health insurance coverage.

• Dental insurance coverage.

• Mental health insurance coverage.

• Competitive starting salary.

• Opportunities for growth.

• Performance-based raises.

• Prizes and bonuses.

• 4 weeks of paid time off (PTO).

• 10 sick days.

• 10 vacation days.

• A culture focused on collaboration and team support.

• Commitment to excellence in all our endeavors.