Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Overseeing incoming calls from and outgoing calls to patients, healthcare providers, and insurance companies concerning inquiries, appointments, and data verification;

• Upholding excellent phone etiquette;

• Collecting medical histories by navigating various Electronic Medical Records systems (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen;

• Confirming healthcare insurance coverage and eligibility;

• Providing administrative assistance that encompasses: a) data entry, b) scheduling appointments, c) managing emails, d) handling records, e) and time-keeping;

• Taking the initiative in health promotion, explaining care plans, managing admissions, conducting new patient intakes, and front-desk triage;

• Building a professional rapport with medical professionals and patients by serving as the primary liaison between them;

• Rigorously adhering to and complying with HIPAA regulations.

⛳️ Requirements

• Exceptional verbal and written communication skills in English;

• A minimum of 1-2 years of experience in a medical-related field;

• Familiarity with medical terminology;

• A degree in a healthcare-related discipline is strongly preferred;

• Intermediate proficiency in Google Workspace and/or Microsoft Office;

• HIPAA Certification is an advantage;

• Strong attention to detail;

• Unbiased and impartial;

• Highly organized;

• Computer literate;

• Willingness to work night shifts.

🏝️ Benefits

• Starting salary of $800 (USD) per month;

• Employment Type: Independent Contractor;

• Complimentary Training;

• Paid Time Off;

• HMO Coverage;

• Optical Rewards;

• Performance-Based Salary Increases;

• Permanent Work From Home opportunity.