Medical VA, Marketing Support – Pelvic Health

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage communication with patients, coordinate care, handle patient intake, and schedule appointments.

• Oversee virtual receptionist responsibilities and assist with incoming calls via the Weave VOIP phone system.

• Execute data entry tasks with an exceptionally high level of attention to detail.

• Assist with patient forms, intake information, and record management within WebPT.

• Provide general administrative support to alleviate the client's workload, allowing for greater focus on patient care.

• Aid in appointment scheduling, customer service, and sales-related duties.

• Contribute to managing Google reviews and follow up with patients regarding their reviews.

• Support email marketing, text message marketing, social media efforts, and basic SEO-related activities.

• Respond to online inquiries and send outreach messages to local healthcare providers and doctors.

• Assist in developing and initiating marketing workflows as the client enhances their marketing initiatives.

⛳️ Requirements

• Required experience in healthcare administration, patient coordination, medical office support, virtual receptionist roles, or similar healthcare assistance.

• Strong data entry skills with an exceptionally high level of attention to detail are required.

• Experience in managing patient communication, care coordination, patient intake, scheduling, and virtual receptionist tasks is necessary.

• Required experience in supporting patient documentation, forms, paperwork, and administrative functions.

• Proficiency in email marketing is required.

• Confidence in appointment scheduling, customer service, and sales support is necessary.

• Experience with multiple EMRs/EHRs is essential; familiarity with WebPT is preferred.

• Experience in concierge, cash-pay, physical therapy, women’s health, or pelvic health practices is preferred.

• Knowledge in social media, email and text message marketing, SEO support, Google reviews, and outreach messaging is advantageous.

• Supporting U.S.-based or international companies is required or encouraged.

• Fluent in English with a minimal accent.

• Professional demeanor along with strong communication skills is essential.

• High emotional intelligence and a comfort level in discussing sensitive women’s health topics.

• Tech-savvy, detail-oriented, and willing to learn multiple systems.

• Self-motivated, proactive, and capable of independent thinking.

• Comfortable engaging in sales conversations, booking appointments, and following up with patients.

• Ability to maintain professionalism, confidentiality, and empathy.

• Relevant work experience is required.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must participate in video meetings with the camera on when required.

• A reliable laptop or desktop computer is necessary.

• A stable high-speed internet connection of at least 25 Mbps is required.

• A noise-canceling headset is essential.

• A working webcam is necessary.

• Must have a quiet and professional working environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client.

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional performance-based incentives, bonuses, or increased hours based on performance.