Medical Services Specialist – Swedish, Finnish Language

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee the resolution of all customer inquiries to ensure satisfaction.

• Deliver product and disease state knowledge, addressing both on-label and off-label inquiries while adhering to Standard Responses guidelines.

• Offer exceptional customer service and prompt resolution of inquiries during the initial contact with customers.

• Communicate messages, timely product updates, and specific offers to physicians, healthcare staff, and consumers through outbound tele-service effectively and consistently.

• Assess and escalate calls when necessary.

• Address non-phone customer inquiries, including e-mails and faxes.

• Adhere to all industry regulations, particularly those regarding adverse events and product quality processes.

• Manage all assigned projects within designated timeframes.

• Keep current with product, medical, disease, and industry knowledge.

• Gather relevant customer information and document interactions in the appropriate systems.

• Relay customer calls, issues, trends, programs, and solutions effectively.

• Collaborate with team members to manage a wide range of products, medical and business issues, and share best practices.

⛳️ Requirements

• Fluency in Swedish and Finnish at C1/C2 level is mandatory.

• Strong command of the English language.

• Prior experience in a call center environment is preferred.

• Experience in providing medical information and customer service to healthcare professionals over the phone is highly preferred.

• Proven ability to utilize information technology, PCs, and databases effectively.

• Excellent verbal, telephone communication, and written skills are essential.

• Capability to multitask efficiently.

• Strong problem-solving and decision-making skills.

• Effective time management, interpersonal, and organizational abilities.

🏝️ Benefits

• 23 days of paid holiday per year.

• Replacement contract offered.

• EUR 1.50 daily work-from-home allowance.

• 100% remote work opportunity.

• Medical insurance scheme provided.

• Technical hardware equipment supplied by us.

• Referral program that enables you to earn additional bonuses.

• Access to a global learning platform for personal and professional growth.