Medical Services Specialist, Czech, Polish

This is a fully remote position, open to applicants in Spain.

📋 Description

• Act as the main point of contact for customers reaching out to the Information Center regarding products and services.

• Deliver information about products and/or disease states through telephone, email, and written communication.

• Handle all customer inquiries to ensure successful resolutions.

• Provide information on products and disease states, including on- and off-label details, adhering to Standard Response guidelines.

• Offer exceptional customer service and prompt resolutions at the point of contact.

• Relay product information and specific offers to physicians, healthcare personnel, and consumers through outbound tele-service.

• Assess and escalate calls as necessary.

• Address non-telephone inquiries such as emails and faxes.

• Adhere to adverse event and product quality protocols as well as industry regulations.

• Manage assigned project tasks effectively and within deadlines.

• Keep up to date with current products, medical information, disease knowledge, and industry trends.

• Gather customer details and document interactions in the appropriate systems.

• Report on customer calls, issues, trends, programs, and solutions.

• Work collaboratively with team members across various products, medical topics, and business matters, sharing best practices.

⛳️ Requirements

• Fluency in Czech and Polish at a C1/C2 level is essential.

• Proficiency in English is required.

• Prior experience in a call center environment is preferred.

• Experience in providing medical information and customer service to healthcare professionals over the phone is strongly preferred.

• Proven ability to use information technology, PCs, and databases competently.

• Excellent verbal, telephone communication, and writing skills.

• Capacity to multitask effectively.

• Strong problem-solving and decision-making abilities.

• Proficient time management, interpersonal, and organizational skills.

🏝️ Benefits

• 23 days of paid holiday annually.

• Replacement contract offered.

• EUR 1.50 daily Work From Home allowance.

• 100% remote work opportunity.

• Medical insurance scheme available.

• Technical hardware equipment will be provided.

• Referral program that allows you to earn additional bonuses.

• Access to a global learning platform for personal and professional growth.