Medical Scheduling, Patient Support Assistant

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Contact patients via calls and texts to confirm their appointments and group sessions.

• Organize appointments within the EMR system.

• Revise schedules when patients are rescheduled or discharged.

• Confirm patient phone numbers and contact details.

• Update patient demographic information as necessary.

• Accurately enter appointment details into the EMR.

• Follow up with patients who are unreachable.

• Maintain precise scheduling records.

• Relay scheduling updates to clinic staff.

• Assist with various administrative tasks as required.

• Provide support to a busy outpatient drug and alcohol treatment organization.

• Ensure that patients receive consistent reminders about appointments, that schedules are kept accurate, and that patient information is up to date.

⛳️ Requirements

• Exceptional verbal and written communication skills in English.

• Friendly and professional demeanor when speaking on the phone.

• Comfortable making outbound phone calls throughout the workday.

• Strong organizational and multitasking abilities.

• Proficient computer and data entry skills.

• Dependable and reliable.

• Previous experience in customer service, scheduling, or administration is preferred.

• Experience in healthcare is beneficial but not mandatory.

• Familiarity with EMR systems is a preferred qualification.

• Experience in medical offices, behavioral health, or scheduling is also preferred.

• One position necessitates fluency in both English and Spanish to assist Spanish-speaking patients.

• No prior experience in behavioral health is required.

🏝️ Benefits

• Comprehensive training will be provided.

• HIPAA training is included.

• Fully remote position.