Medical Records Development Clerk

This is a fully remote position, open to applicants in Texas.

📋 Description

• Reach out to medical providers to obtain information and updated medical records.

• Handle incoming calls from providers and the Social Security Administration (SSA).

• Proactively follow up with providers regarding outstanding records requests that are past due.

• Contact providers for urgent records requests to expedite the process.

• Review, approve, or reject invoices related to medical records.

• Submit medical records to the Office of Disability Adjudication and Review (ODAR).

• Uphold exceptional customer service skills in all professional interactions.

• Ensure client confidentiality is maintained at all times.

• Exercise sound judgment to identify urgent issues that may require immediate attention from a manager or director.

⛳️ Requirements

• High School Diploma is required.

• Some college education, technical training, or relevant experience is preferred.

• Experience in customer service is necessary.

• A minimum typing speed of 45 words per minute is required.

• A background in Social Security Disability Law or other disability/medical fields is strongly preferred.

• Excellent telephone etiquette, communication, and active listening skills are essential.

• Ability to collaborate effectively as part of a team.

• Professional demeanor, high energy levels, and a positive attitude are essential.

• Skills in multitasking and the ability to perform well under pressure are required.

• Reliability and dependability are crucial.

• Strong problem analysis and problem-solving abilities are necessary.

• Commitment to maintaining client confidentiality at all times.

• Proficiency in Spanish is a plus.

• Previous experience working from home is preferred.

🏝️ Benefits

• Paid Holidays.

• Accrued Paid Time Off.

• Comprehensive Medical Benefits Package.

• Wellness Program.

• 401k with Profit Sharing.