Medical Records Coordinator – Temporary

This is a fully remote position, open to applicants in United States.

📋 Description

• Responsible for uploading records requests and patient authorization forms, which includes processing medical record requests and provider correspondence.

• Cultivating relationships with providers, patients, and internal teams (such as Care Navigation and Provider Success) to enhance medical records management.

• Assisting members with Mental Health Leaves & Accommodations (MHLA) requests by coordinating with providers and third parties as necessary.

• Providing weekly updates on new, ongoing, and completed medical records requests.

• Daily responsibilities encompass responding to emails, supporting both inbound and outbound phone calls, and assisting with patient support tickets as required.

• Adhering to HIPAA regulations while safeguarding the confidentiality of patient PHI.

• Ensuring a steady workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets.

• Monitoring incoming requests received through various channels and promptly reporting any suspicious medical records release requests.

⛳️ Requirements

• At least 1 year of experience in a similar capacity.

• In-depth knowledge of medical terminology and HIPAA regulations.

• Exceptional communication and interpersonal skills.

• Strong attention to detail, coupled with excellent organizational and time-management abilities.

• Proficient in Adobe Acrobat, Google Sheets, Google Docs, and MS Office.

• Adaptable in fast-paced environments with continuously changing responsibilities.

• Tech-savvy: adept at embracing new technologies and platforms, and efficient in tech-related tasks.

• Excellent written and verbal communication capabilities.

• Capable of multitasking and switching contexts effectively.

🏝️ Benefits

• This position does not qualify for any non-statutory benefits.