Medical Records and Client Communication Case Manager II

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Organize essential medical and case documents.

• Maintain precise and accessible case documentation within Filevine.

• Assist in identifying and managing liens as training advances.

• Manage incoming calls during designated phone coverage hours.

• Utilize RingCentral and Zoom for client interactions, internal collaboration, and virtual meetings.

• Take on additional administrative and case management tasks based on the legal team's requirements.

• Respond to clients in a professional manner via email and SMS.

• Request and track medical bills and outstanding balances.

• Prepare medical chronologies and summaries with the aid of approved artificial intelligence.

• Assist in the drafting of legal documents as experience and training evolve.

• Provide support to attorneys, paralegals, and other legal personnel with daily case management and administrative tasks.

• Request, gather, organize, and oversee medical records.

• Follow up with medical providers and other relevant individuals regarding requested documentation.

• Aid in the preparation of demand packages.

⛳️ Requirements

• 1-2 years of experience as a case manager or legal assistant.

• Experience in Personal Injury is mandatory.

• Familiarity with Filevine is preferred.

• Exceptional written and verbal communication skills in English.

• Strong professional writing capabilities for client correspondence and legal assistance.

• Ability to communicate effectively with clients via email, SMS, and phone.

• Excellent organizational and document management skills.

• Competence in managing medical records, bills, balances, and associated case information accurately.

• Willingness to learn personal injury case management processes through structured training.

• Flexibility and readiness to handle multiple responsibilities.

• Collaborative approach and ease of working with others.

• Friendly, professional, and service-oriented communication style.

• Keen attention to detail when reviewing documents and maintaining case information.

• Ability to prioritize tasks in a lower-volume legal setting.

• Reliability in supporting attorneys, paralegals, and other staff members.

• Comfort with case management and communication technologies.

• Remote availability in Honduras, El Salvador, Colombia, Chile, Argentina, Peru, or Mexico.

• Availability from Monday to Friday.

• Availability during the hours of 8:30 AM - 5:30 PM EST/EDT.

• Proficiency in both English and Spanish.

• Moderate call volume capacity of 6-15 calls per day.

• Proficient in Filevine CRM or ability to learn its use.

• Proficient in RingCentral VOIP or ability to learn its use.

• Proficient in Zoom or ability to learn its use.

🏝️ Benefits

• Remote job opportunity.

• Employer with Great Place to Work Certification.

• Gradual training and development into advanced case management responsibilities.

• Access to approved artificial intelligence assistance for medical chronologies and summaries.