Medical Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a significant volume of incoming phone calls, offering prompt, precise, and patient-centered assistance.

• Address email inquiries, encompassing appointment requests, general questions, and follow-ups.

• Provide clear, professional, and compassionate communication during all interactions.

• Schedule, adjust, and confirm patient appointments across various practitioners and time zones.

• Manage follow-ups, recall systems, and scheduling processes.

• Monitor inboxes and communication channels, appropriately prioritizing urgent requests.

• Verify and affirm patient registration information, ensuring it is complete and accurate.

• Maintain and update patient records within the management system.

• Ensure all documentation and correspondence comply with accuracy and privacy standards.

• Collaborate with internal teams to address scheduling issues, patient concerns, or process enhancements.

• Assist clinical staff through effective administrative coordination.

• Actively foster a positive team atmosphere through virtual meetings and check-ins.

• Execute additional administrative or reception support tasks as needed.

• Perform other job-related duties as they emerge.

⛳️ Requirements

• Bachelor's degree in Administration or a health-related field is preferred.

• Prior experience in a remote receptionist, administration, or customer service position, ideally within a medical or healthcare environment.

• Exceptional verbal and written communication skills with a professional, friendly demeanor.

• Strong time management and multitasking skills, with a calm, solution-oriented approach.

• Proficient in patient management software and Microsoft Office (Outlook, Word, Excel); adept with communication and telephony platforms (e.g., 3CX, VoIP systems).

• Knowledge of patient privacy and confidentiality protocols.

• Capability to work independently and collaboratively within a supportive remote team.

• Familiarity with telephony tools such as 3CX or similar cloud-based call management systems.

• Experience with the Medi Records patient management system and knowledge of Australian healthcare terminology are highly beneficial.

🏝️ Benefits

• Work setup – Remote work; Day shift from 0700 AM to 0300 PM PHT (adjustments will be made for daylight saving time).

• Monday to Friday; weekends off.

• HMO coverage with 2 free dependents and medical reimbursements.

• Government-mandated benefits.

• Opportunities to collaborate with leading companies in Australia and beyond.

• Training programs for professional development.

• Engaging company outings, team activities, and wellness sessions.

• Supportive and inclusive company culture.

• Committed managers focused on your growth and success.