Medical Information Team Lead – PharmD

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as an intermediary liaison between the Client Account Manager or their designated representative and Call Center Communicators.

• Assist the Vice President, Director, Supervisor, and Client Account Manager or their delegate in achieving all project business goals and initiatives.

• Revise training materials and deliver training sessions as instructed by the Call Center Supervisor.

• Address inquiries and complaints, managing escalations related to the program.

• Notify the Supervisor and Client Account Management Team regarding any system failures or slowdowns.

• Support call monitoring efforts; provide prompt feedback to Call Center Communicators.

• Foster innovation by leveraging creativity, imagination, and information to propose ideas and enhancements.

• Aid the management team in compiling individual monthly program metrics.

• Distribute all project-related information and directives to the team.

• Set a positive example by adhering to corporate compliance and embodying the values of quality, integrity, innovation, accountability, collaboration, and leadership.

• Ensure excellent quality and productivity standards across all client projects; follow project scripts and guidelines diligently.

• Precisely gather information required by individual programs and accurately document data in designated project databases.

• Thoroughly complete and document Adverse Events and Product Quality Complaints in accordance with client and federal regulations.

• Demonstrate effective communication and tele-management abilities.

• Engage with callers empathetically and assist them in comprehending medical terminology as necessary.

• Exhibit flexibility within the department to optimize utilization, including undertaking administrative and non-telecommunication tasks as required.

• Comply with all company policies and Standard Operating Procedures.

• Maintain effective organizational skills, including the ability to manage multiple projects simultaneously.

• Uphold patient privacy and confidentiality by adhering to the guidelines established in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

⛳️ Requirements

• PharmD License is mandatory.

• A minimum of an associate’s degree or equivalent relevant work experience; pursuing a BA/BS degree is preferred.

• Over 2 years of successful experience in training or supervising within a Call Center environment is preferred.

• Ability to participate in frequent meetings and calls without interruptions or disconnections.

• Exceptional verbal, written, and listening communication skills.

• Proficient in all relevant computer software, including Word, Excel, and Outlook.

• Strong capability to learn new computer programs and client-specific applications for the assigned program.

• Outstanding customer service, communication, and interpersonal skills.

• Must have the ability to train and inspire staff members.

🏝️ Benefits

• Competitive compensation that acknowledges your experience, expertise, and contributions.

• Comprehensive benefits package, including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid parental leave.

• Company-sponsored holidays allowing you to rest, recharge, and prioritize what matters most.

• Recognition programs, contests, and awards celebrating your contributions.

• Ongoing growth opportunities through learning, leadership development, and career advancement support.

• A collaborative culture where your ideas are valued and your work has a meaningful impact.