Medical Front Desk Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify the eligibility of patient insurance and confirm active coverage.

• Perform checks on insurance benefits.

• Professionally handle and respond to incoming patient calls.

• Manage calls using the WEAVE phone system.

• Assist patients with general inquiries and front-office requirements.

• Adapt to RingCentral or any other phone system that may be implemented.

• Utilize AdvancedMD to facilitate patient and administrative workflows.

• Update and keep patient information accurate and up to date.

• Maintain and revise patient medical records.

• Ensure that patient information is entered with precision.

• Safeguard sensitive patient data in compliance with HIPAA regulations.

• Support daily medical front-office tasks.

• Organize patient and insurance information efficiently.

• Collaborate with the practice team via Microsoft Teams.

⛳️ Requirements

• Significant experience in healthcare or a medical office is essential.

• Direct experience in verifying insurance eligibility and benefits is mandatory.

• Familiarity with AdvancedMD is highly desirable.

• Experience in managing patient calls and assisting with medical front-office operations is strongly preferred.

• Prior experience as a Medical Virtual Assistant is favorable.

• Knowledge of WEAVE, RingCentral, or similar healthcare phone/VoIP systems is advantageous.

• Strong understanding of insurance eligibility and benefits verification.

• Excellent verbal and written communication skills in English.

• Professional and self-assured phone demeanor.

• Exceptional attention to detail and accuracy.

• Strong organizational capabilities.

• Reliable, dependable, and consistent in performance.

• Comfortable working independently in a dedicated VA role.

• Tech-savvy with the ability to quickly learn new healthcare platforms.

• Trained in HIPAA and comfortable managing confidential patient information.

• Ability to consistently adhere to established healthcare workflows and procedures.

• Must be able to communicate in English clearly and professionally.

• Relevant work experience is required.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Availability to attend video meetings with the camera on as needed.

• Possess a reliable laptop or desktop computer.

• Maintain a stable high-speed internet connection, with a minimum of 25 Mbps.

• Have a noise-canceling headset.

• A working webcam for virtual meetings is necessary.

• A quiet and professional workspace is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and contingent upon client approval.

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives, bonuses, or increased hours based on performance.

• Optional contractor perks and client-approved allowances.