Medical Billing, Patient Support Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance benefits, coverage, and eligibility

• Submit, monitor, and follow up on prior authorization requests

• Provide support with insurance documentation, billing assistance, and related administrative tasks

• Distribute patient intake forms and follow up on any incomplete documentation

• Input patient demographic and necessary information into Prava EMR

• Aid in patient charting and ensure accurate, organized patient records are maintained

• Respond to incoming patient calls and address patient inquiries in a professional manner

• Direct calls to the appropriate personnel as required

• Schedule and reschedule patient appointments as needed

• Perform patient callbacks and assist with setting appointments

• Dispatch community outreach emails

• Manage general administrative communications and tasks

• Support additional administrative duties as the practice expands

• Assist with Facebook engagement and basic marketing initiatives when relevant

• Organize discovery calls and patient appointments

• Follow up with prospective and current patients, guiding them toward their next steps

• Collaborate with the client to maintain streamlined practice workflows

⛳️ Requirements

• Relevant healthcare or medical administrative experience is required/preferred over general administrative experience

• Strong experience with insurance verification, benefits/eligibility checks, and prior authorizations is essential

• Experience in patient intake and medical records management is highly preferred

• Familiarity with an EHR/EMR system is preferred

• Experience with Prava EMR is advantageous, with the capability to quickly learn the system if unfamiliar

• Previous Medical Virtual Assistant experience is strongly preferred

• Must communicate in English clearly and professionally, both verbally and in writing

• Relevant work experience is necessary

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding

• Availability to attend video meetings with the camera on when required is essential

• A reliable laptop or desktop computer is needed

• A stable high-speed internet connection of at least 25 Mbps is required

• A noise-canceling headset is necessary

• A functioning webcam for virtual meetings is required

• A quiet and professional work environment is mandatory

🏝️ Benefits

• Dedicated HR & Contractor Support Team

• Premium VPN Access (Optional)

• HIPAA & Cybersecurity Training + Certification (Provided)

• Top 1% VA Performance Training

• Client-Approved U.S. Holidays

• Client-Approved Paid or Unpaid Time Off

• Access to Tools & Resources

• Optional Performance-Based Incentives, bonuses, or increased hours based on performance