Medical Assistant, Bilingual – Arabic

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trustworthy relationships with patients, their families, caregivers, and healthcare providers.

• Engage with high-risk and targeted patient groups via phone calls, text messages, video consultations, online portals, emails, and AI agents.

• Evaluate medical, behavioral, social, emotional, and financial needs of patients.

• Educate patients about care plans, health objectives, and preventive healthcare using motivational interviewing techniques.

• Perform nonclinical assessments, surveys, and interventions.

• Identify and escalate changes in patient conditions, adherence risks, and clinical issues.

• Prioritize interventions based on clinical insights and support population health initiatives.

• Coordinate referrals, transportation, appointments, specialty care, and community resources.

• Escalate medical concerns to RN Care Managers, Social Workers, provider offices, or management.

• Assist with eCQM, HEDIS, and commercial payer quality measures.

• Support risk adjustment and ensure accurate documentation of patient conditions.

• Address care gaps and minimize unnecessary emergency visits, hospitalizations, and readmissions.

• Record interactions, assessments, and interventions in EHR and Guidehealth systems.

• Manage referrals, track tasks, complete reconciliations, and maintain thorough records.

• Contribute to the design and implementation of AI outreach for identified populations.

⛳️ Requirements

• Must be fully bilingual in Arabic and English, including comprehensive medical terminology.

• A minimum of 2–3 years of relevant experience in patient navigation, medical assistance, health promotion, care coordination, or similar roles.

• Must possess a valid Medical Assistant Certification.

• Experience working directly with patients in both clinical and non-clinical environments, preferably with complex medical or social needs.

• Proven experience with EHR documentation and effectiveness in remote work settings.

• Proficiency with EHR systems such as Epic, Athena, and Cerner.

• Familiarity with analytics tools and Microsoft Office applications.

• Ability to adhere to Guidehealth’s policies and procedures.

• Capability to safeguard PHI, PII, and Guidehealth intellectual property.

• Reliable internet connection suitable for video calls and internal/external systems, with a minimum of 100 Mbps download and 10 Mbps upload speed.

• Availability during designated working hours and readiness to participate in virtual meetings with cameras on.

🏝️ Benefits

• Fully remote work setup.

• Required work equipment provided at no cost.

• Comprehensive Medical, Dental, and Vision plans.

• 401(k) plan with a 3% employer match for the employee’s 6% contribution.

• Life and Disability insurance coverage.

• Options for Voluntary Life insurance.

• Employee Assistance Program (EAP).

• Paid time off benefits.

• Paid parental leave.

• Access to learning and development resources.

• $1.50 per hour language differential.