Medical Assistant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as a friendly first point of contact for patients and their caregivers.

• Address incoming patient inquiries through phone, email, text, patient portal, and various communication channels.

• Educate individuals about Nolia's programs and services.

• Assist patients and caregivers in comprehending eligibility, enrollment, and available support services.

• Ensure patients and caregivers are connected with the appropriate clinician, Care Navigator, or community resource.

• Support the onboarding and intake processes for patients.

• Conduct outreach and follow-up calls to promote engagement and continuity of care.

• Complete monthly check-ins with patients and caregivers.

• Facilitate resource navigation and community referrals.

• Provide telehealth and technology assistance to patients and caregivers as needed.

• Verify insurance eligibility, benefits, and coverage requirements.

• Assist with prior authorization and referral processes.

• Help obtain outside medical records and documentation.

• Maintain precise medication lists and support medication reconciliation workflows.

• Monitor patient needs and escalate clinical concerns to the appropriate clinician.

• Aid in the implementation and follow-up of care plans.

• Assist Care Navigators with service coordination and patient follow-up.

• Facilitate communication among patients, caregivers, healthcare providers, and community partners.

• Support transitions of care following hospitalizations, emergency department visits, and other healthcare encounters.

• Monitor and triage shared inboxes and incoming requests.

• Direct inquiries to the appropriate team members and ensure timely resolution.

• Coordinate appointment scheduling, rescheduling, and waitlist management.

• Assist with faxing, records requests, forms, and clinical documentation workflows.

• Track the completion of required program documentation and quality measures.

• Support quality improvement projects and operational initiatives.

• Maintain accurate documentation within the electronic health record.

• Assist the team in addressing client complaints or concerns.

• Conduct routine outreach and engagement activities for GUIDE program beneficiaries.

⛳️ Requirements

• Medical Assistant certification or comparable healthcare experience.

• At least 2 years of experience in healthcare, care coordination, patient navigation, medical office operations, or customer-facing healthcare support roles.

• Exceptional verbal and written communication skills.

• Strong organizational abilities and adept multitasking skills.

• Proven problem-solving and critical-thinking capabilities.

• Ability to work independently and prioritize conflicting responsibilities.

• Experience with electronic health records and healthcare technology platforms.

• High proficiency in technology, including telehealth platforms, cloud-based software, Microsoft Office, Google Workspace, and communication tools.

• Ability to swiftly learn and adapt to new technologies and workflows.

• Experience with older adults, dementia, caregiving, palliative care, behavioral health, or chronic disease management is preferred.

• Familiarity with Medicare, Medicare Advantage, and insurance verification processes is preferred.

• Background in care management, population health, social services, or patient navigation is preferred.

• Knowledge of community-based resources and healthcare systems is preferred.

• Experience in a virtual healthcare or telehealth environment is preferred.

• Bilingual language skills are preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching contributions.

• Paid time off and flexible work arrangements.

• Opportunities for professional development and continuing education.

• Supportive and collaborative work environment.