Medical Appointment Setter

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls in a timely and professional manner.

• Quickly address inquiries from new patients and convert leads into scheduled appointments.

• Follow up with potential patients via phone, email, and text communications.

• Ensure exceptional customer service throughout the patient experience.

• Schedule, reschedule, and confirm patient appointments utilizing Jane EMR.

• Conduct courtesy insurance eligibility and benefits verification for out-of-network patients.

• Keep patient information updated and accurate within the EMR system.

• Reach out to inactive patients to encourage their return for care.

• Establish relationships with referring providers, including orthopedic clinics, hand surgeons, and other medical offices.

• Perform outreach to referral partners to assist in the growth of the practice.

• Oversee the owner's calendar and email as necessary.

• Complete various administrative tasks to support daily operations.

⛳️ Requirements

• A minimum of 1 year of experience in sales, appointment setting, or lead conversion with exceptional interpersonal skills is essential.

• Familiarity with EMR/EHR systems and phone systems is required.

• Healthcare administrative experience, along with a solid understanding of medical terminology and insurance verification, is highly desirable.

• Previous experience working with U.S.-based companies is preferred.

• Excellent verbal and written communication skills in English are necessary.

• Must be organized, detail-oriented, and capable of working independently in a fast-paced setting.

• Familiarity with Jane EMR is a significant advantage.

• Basic Requirements

• Must be able to communicate in English clearly and professionally, both orally and in writing.

• Relevant work experience is required.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability to participate in video meetings with the camera on when necessary is required.

• Technical Requirements

• Computer: A reliable laptop or desktop computer is needed.

• Internet: A stable high-speed internet connection (minimum 25 Mbps) is required.

• Audio: A noise-canceling headset is necessary.

• Video: A functional webcam for virtual meetings is required.

• Workspace: A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-notch assistance for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be permitted by your client. Paid time off is optional and contingent on client approval.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to enable optimal performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.