Appointment Setter

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Reach out to new and existing leads via phone calls, text messages, and internal communication channels.

• Establish rapport with potential clients while delivering a professional, friendly, and customized experience.

• Consistently follow up with interested leads to enhance response, booking, and conversion rates.

• Evaluate and qualify leads based on predefined campaign criteria.

• Arrange consultations and appointments according to the availability of each clinic.

• Confirm upcoming appointments and ensure that necessary deposits have been submitted or verified.

• Keep accurate records of contact information, conversation notes, statuses, and activities in the CRM.

• Daily update of appointment reports, campaign pipelines, Excel files, and booking trackers.

• Handle multiple lead conversations simultaneously, ensuring no opportunities are missed.

• Adhere to approved scripts, workflows, and standard operating procedures while tailoring communication to each lead.

• Provide daily updates on activities, results, challenges, and lead feedback to the team via Slack.

• Recognize recurring objections, communication challenges, and campaign insights that could enhance lead conversion.

• Take on extra campaigns and responsibilities as workload and client accounts expand.

⛳️ Requirements

• Previous experience in appointment setting, cold calling, inside sales, lead qualification, or remote customer service.

• Proficient in English, both spoken and written, at an advanced or native level.

• Strong, clear, and persuasive verbal communication skills.

• Confidence in engaging with potential clients over the phone and through messaging platforms.

• Ability to follow up consistently while maintaining a friendly and non-aggressive tone.

• Exceptional attention to detail and strong organizational capabilities.

• Capacity to manage several conversations, appointments, and campaign pipelines at the same time.

• Resourceful and proactive in addressing routine issues.

• Ability to adhere to structured processes, scripts, and reporting guidelines.

• Familiarity with CRM systems, digital calendars, spreadsheets, and communication tools.

• Access to reliable computer equipment, stable internet connection, and a professional remote workspace.

• Strong work ethic, reliability, and a readiness to take on increased responsibilities over time.

• Availability to accommodate the schedules and time zones of assigned client accounts.

• Commitment to providing accurate daily updates and maintaining transparent communication with the internal team.

🏝️ Benefits

• Full-time, long-term opportunity with a gradual increase in workload.

• 100% remote work arrangement.

• Flexibility to work from any location while responsibly supporting the time zones of assigned clients.

• Organized virtual onboarding with documented processes, templates, and systems.