Medical Administrative Assistant – Insurance, Patient Coordination Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process insurance referrals and prior authorizations.

• Verify insurance eligibility and benefits coverage.

• Professionally and courteously answer inbound patient calls.

• Conduct outbound patient follow-up and outreach calls.

• Schedule appointments and manage provider calendars.

• Provide administrative support at the front desk and reception.

• Manage incoming and outgoing faxes.

• Process, upload, and organize patient documents in shared systems.

• Execute patient outreach and reactivation campaigns.

• Perform data entry and general administrative support tasks.

• Manage email communications and maintain organized inboxes.

• Coordinate calendars and scheduling for Dr. Soriano.

• Handle patient messages and communication requests.

• Maintain accurate and up-to-date patient records within Athena Health EHR.

• Support membership management activities.

• Assist with tasks related to executive assistance and operational support as assigned.

⛳️ Requirements

• Prior experience with insurance referrals, prior authorizations, and insurance verification.

• Experience working within U.S. healthcare practices.

• Strong understanding of HIPAA compliance and patient confidentiality requirements.

• Experience using Athena Health EHR is strongly preferred.

• Familiarity with Weave or similar phone systems.

• Excellent verbal and written communication skills in English.

• Professional, patient-focused, and courteous phone presence.

• Strong organizational and time management skills.

• Exceptional attention to detail and accuracy in documentation.

• Ability to multitask and effectively manage competing priorities.

• Proactive problem-solving skills with the capability to work independently.

• Comfortable providing high-touch, concierge-style patient support.

• Tech-savvy and adaptable to new systems and processes.

• Preference for Filipino candidates with a neutral English accent suitable for patient-facing communication.

• Must be proficient in clear spoken and written English.

• Relevant work experience is required.

• Ability to submit an NBI clearance and/or Local Police Clearance background check before onboarding is mandatory.

• Must be available for video meetings with the camera on when necessary.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to outstanding support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Gain access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our exclusive training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only applicable if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.