Medical Admin Assistant – eCW Experience Required

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct audits and prepare patient charts prior to visits.

• Identify and flag any missing clinical records and documentation.

• Direct prescription renewal requests to providers while tracking their completion; handle only non-clinical administrative routing.

• Accurately file, categorize, and upload medical documents in eCW.

• Gather demographic information from new patients and complete pre-visit registration.

• Verify eligibility for primary and secondary insurance, copays, benefits, and Medicare advantages.

• Provide 1–2 hours of phone coverage daily during the clinic's lunch period.

• Respond to incoming patient calls and manage basic scheduling inquiries.

• Take precise messages and relay clinical questions to the providers.

• Oversee eCW task queues and inboxes efficiently.

• Route clinical messages and keep track of outstanding administrative tasks.

• Ensure HIPAA compliance throughout all workflows.

⛳️ Requirements

• Recent, hands-on experience with eClinicalWorks (eCW), demonstrating proficiency in task queues, chart views, document uploading, and scheduling.

• At least 2+ years of direct administrative support experience within a U.S.-based medical practice.

• Established experience in chart preparation, patient intake, insurance verification, and familiarity with basic medical terminology.

• Exceptionally clear, articulated spoken English with flawless delivery.

• A calm, warm, patient, and detail-oriented professional demeanor.

• A quiet, HIPAA-compliant home office space.

• A reliable PC or Mac computer.

• High-speed internet connection.

• Backup power and internet solutions.

• A noise-canceling USB headset.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Supportive work environment focused on teamwork.