Administrative Associate – TERM

This is a fully remote position, open to applicants in Canada.

📋 Description

• Daily review and approval of refund requests (bank and cheque).

• Monthly assessment and processing of returned or void refund cheques.

• Communicate with Member Experience to confirm member details and facilitate requests.

• Daily validation and processing of changes requested by salespersons.

• Manage cash management request tickets from clubs, Member Experience, or Accounting.

• Collaborate with Accounting to verify payments and ensure all balances are settled.

• Investigate and process manual receipt requests.

• Submit and dispatch requests on behalf of members who are unable to do so themselves.

• Rectify erroneous or incomplete entries in Exerp.

• Investigate and validate cleanup tasks, manually applying adjustments to guarantee member accounts are accurate in accordance with legal contracts, company policies, and financial reconciliations.

• Assist with Receipt and Privacy Officer requests involving members.

⛳️ Requirements

• Secondary School Diploma or equivalent, along with experience in Accounting/Computer Administrative/Office roles.

• Proven ability to work independently as well as collaboratively in a team-oriented environment.

• Exceptional planning and problem-solving capabilities.

• Proficient in multi-tasking, relationship building, perseverance, and adaptability.

• Familiarity with Microsoft Office Suite (Excel, Word, and Outlook).

• Customer service-oriented, adaptable, and eager to learn and develop.

• Strong ability to prioritize work assignments and requests.

• Self-motivated and proactive.

• Effective team player.

• Awareness of the organization's goals and objectives.

• Capability to maintain confidentiality of information consistently.

• Commitment to fully understanding and embracing the company culture.

🏝️ Benefits

• Continuous training and development opportunities to support a long and successful career.

• Opportunities for career advancement.

• Competitive Total Rewards Package.

• Complimentary Performance Fitness membership.

• A fun and dynamic atmosphere to enjoy each day!