Master Field Technician

This is a fully remote position, open to applicants in Germany.

📋 Description

• Repair chronic units and outliers, averaging 2 ATMs daily.

• Conduct comprehensive preventative maintenance on all modules.

• Utilize NCR Atleos knowledge systems, repositories, and resources to guarantee quality, durable repairs.

• Manage PPK to ensure the availability of appropriate parts.

• Analyze device logs and decode them to pinpoint root causes.

• Travel beyond the standard service area as necessary, which may include overnight stays.

• Provide contributions to Knowledge Systems as needed.

• Deliver exceptional support and improved results in alignment with established KPIs and customer SLAs.

• Collaborate with local teams to coach and mentor when necessary.

• Identify equipment needing specialized expertise within designated work zones.

• Adhere to NCR Atleos policies, including the Code of Conduct, health and safety standards, timekeeping requirements, and fleet policies.

• Carry out other relevant duties and tasks as assigned by the employer.

⛳️ Requirements

• At least 3 years of experience in NCR ATM repair.

• Completion of Basic and Advanced ATM training in NCRU.

• Endorsement from your Direct Manager.

• Demonstrated performance through quality data.

• Familiarity with NCR Atleos ATM diagnostic tools, troubleshooting, and repair procedures.

• Knowledge of Electrical Engineering (preferred).

• Advanced understanding of Networking Technology (preferred).

• Strong knowledge of NCR Atleos’ products and processes (preferred).

• Willingness and capability to work flexible schedules, including night and weekend shifts when applicable.

• Willingness and capability to undertake overtime work when requested by management or as needed.

• Ability to travel outside the regular service area as required.

• Compliance with safe-driving requirements and company fleet policies.

🏝️ Benefits

• Travel outside your regular service area as needed, with occasional overnight stays potentially required.

• Flexible schedules, including night and weekend shifts where applicable.

• Overtime work upon management request or need.