Marketing Sponsorship Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Monitored and addressed all customer form submissions, ensuring a response within 1 business day, handling between 5 to 30 submissions monthly.

• Reviewed all new customer inquiries directed to IRH in accordance with IRH’s Standard Operating Procedure and communication guidelines for sponsors.

• Organized and documented all incoming questions and requests using the designated Google Sheets Tracker.

• Ensured that any customer inquiry needing internal input, technical support, or decision-making was forwarded on the same business day.

• Provided reminders and assistance to sponsors, managing up to 30 cases monthly regarding their sponsorship progress.

• Evaluated and processed sponsor submissions within a 2 business day timeframe, handling up to 15 submissions weekly.

⛳️ Requirements

• 2–4 years of experience in customer-facing operations, account coordination, or roles focused on verification.

• Proficient in applying standards, managing review workflows, and effectively communicating in a clear and professional manner with external partners.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working hours and a supportive team environment.