Marketing Specialist, Personalization – Rewards

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in the weekly Personalization Pod sprint cycle by coordinating asset delivery, quality assurance, and go-live checklists.

• Perform comprehensive quality assurance on campaign setups.

• Gather, organize, and maintain SKU-level data, product recommendation inputs, and campaign content files.

• Track ongoing campaign performance and bring any anomalies to the team's attention.

• Aid in post-campaign data retrieval and help compile performance summary reports.

• Provide support for daily operations of the Rewards program.

• Serve as the marketing liaison for customer service escalations.

• Assist in coordinating deliverables among various teams.

• Keep documentation for the Rewards program up-to-date.

• Help with quality assurance and user acceptance testing for new Rewards features.

• Oversee data preparation and file management workflows.

• Maintain shared project trackers, sprint boards, and provide stakeholder status updates.

• Collaborate with the Marketing Analyst to obtain customer segmentation data.

• Evaluate marketing materials to ensure they meet quality and brand standards.

• Identify process gaps or workflow bottlenecks proactively.

• Collaborate across internal departments.

⛳️ Requirements

• 2–5+ years of experience in marketing.

• Strong organizational abilities with a knack for managing multiple tasks and priorities concurrently.

• Exceptional attention to detail and accuracy in campaign setup, quality assurance, and project execution.

• Excellent communication and interpersonal skills for effective cross-functional collaboration.

• Ability to succeed in a fast-paced, sprint-oriented environment.

• Self-driven and proactive; identifies issues early and proposes solutions.

• Proficient in Google Workspace (Gmail, Drive, Docs, Sheets, Forms) and other collaboration tools.

• Comfortable handling data: creating trackers, generating reports, organizing files, and spotting errors.

• Experience with loyalty, rewards, or retention programs in a customer-facing business.

🏝️ Benefits

• Employees (and their families) who meet eligibility criteria can participate in medical, dental, vision, and basic life insurance programs.

• Enrollment in the company's 401(k) plan.

• Eligible for Time Off and Paid Sick Leave.

• Paid holidays throughout the calendar year.

• Newly hired applicants may receive Restricted Stock Units and annual bonuses.