Marketing Manager – Patient Access, Retail Copay Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations, program execution, vendor management, and material development for Retail Copay Programs.

• Ensure operational efficiency and standardization of copay programs, maintain business rules, and implement enhancements to the programs.

• Collaborate with the copay administrative vendor through meetings, reports, and communications to establish standard operating procedures (SOPs) and business rules.

• Responsible for managing and maintaining program documentation, including manuals, business rules, asset lists, and architecture diagrams.

• Supervise technical teams on updates related to copay websites, forms, integrations, and data management.

• Create and implement communications, training materials, and other resources for patients and healthcare professionals in collaboration with the Brand.

• Partner with the Retail Call Center Manager to align copay programs with call center operations.

• Provide guidance to the Retail Channel lead, ensuring copay program management is in sync with brand strategies.

• Collaborate across functions to guarantee compliant governance, seamless execution, and access to data and analytics.

• Formulate patient affordability strategies, achieve goals and priorities, and measure and track success.

• Assess the broader Patient Support Program (PSP) portfolio for potential opportunities and standardization.

⛳️ Requirements

• Doctorate degree OR Master’s degree with 2 years of experience in Marketing and/or business in a role related to a Marketing/Sales commercial organization OR Bachelor’s degree with 4 years of such experience OR Associate’s Degree with 8 years of such experience OR High school diploma/GED with 10 years of such experience.

• A minimum of 3 years of experience working closely with marketing, compliance, a healthcare company, or related fields.

• Self-motivated individual capable of working with minimal supervision and managing multiple projects simultaneously.

• Strong project management abilities, including leading projects from inception to completion in complex and ambiguous environments.

• Excellent organizational skills and attention to detail.

• Exceptional interpersonal, negotiation, active listening, and relationship management abilities.

• Experience in customer service or call center operations.

• Background in copay or patient support programs.

• Confidence in working with various levels of staff.

• Strong verbal and written communication skills, along with presentation capabilities.

• Experience in participating in or leading cross-functional project teams.

• Proven track record of working with key internal or external partners and guiding teams toward timelines and targets.

• Experience in critically evaluating processes and devising creative solutions.

• Proficient in Excel and PowerPoint.

• Familiarity with project management tools, methodologies, and best practices.

• Ability to influence others while promoting a value-based, high-performance, and equitable environment.

• Creative and foresighted in anticipating and resolving complex project challenges.

🏝️ Benefits

• Extensive opportunities for learning and career progression within our global organization.

• A diverse and inclusive community that fosters a sense of belonging, encouraging teammates to share ideas and take initiative.

• A comprehensive Total Rewards Plan that includes health, financial, work/life balance, and career benefits.

• Reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive employment benefits and privileges.