Market & Service Development Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead conversations directly with customers, potential clients, and strategic partners to identify unmet needs, evolving expectations, barriers to adoption, and areas of demand.

• Evaluate customer and market interest for new capabilities, service modifications, commercial initiatives, and enhancements to the customer experience.

• Combine insights from market analysis, customer feedback, field observations, and partner input to determine commercial value and articulate needs for service evolution and go-to-market strategies.

• Specify target segments, business impacts, and priorities for proposed offerings or service modifications.

• Create comprehensive business cases that encompass market rationale, demand indicators, commercial implications, internal requirements, launch complexities, and strategic alignment.

• Collaborate with Operations, IT, Pricing, Legal, and customer-facing teams to ascertain capability requirements, process impacts, policy considerations, and associated risks.

• Develop market-oriented logic, positioning, and competitive framing for new offerings and significant service changes.

• Establish overarching go-to-market strategies for approved initiatives, ensuring offerings are clear, marketable, supportable, and easily adoptable.

• Convert market and business-case analyses into roadmap recommendations that outline priorities, sequencing, dependencies, and anticipated value.

• Collaborate with the Senior GTM Program Manager on execution plans, launch protocols, and progress tracking.

• Drive cross-functional alignment and prepare executive-ready recommendations and reports on progress, challenges, dependencies, launch risks, and escalations.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 8–12 years of experience in ecommerce logistics, parcel delivery, last-mile transportation, or similar market-facing roles.

• Background in service development, commercial strategy, product marketing, business development, or go-to-market leadership.

• Proven experience collaborating across Commercial, Operations, IT, Pricing/Finance, and customer-facing teams to evaluate or launch complex offerings, service changes, or strategic initiatives.

• Strong expertise in developing business cases, market rationales, positioning, and executive-level recommendations.

• Ability to engage directly with large customers, strategic partners, and senior external stakeholders to understand needs and guide roadmap direction.

• Experience in U.S. ecommerce parcel delivery, last-mile logistics, or related services/technologies is preferred.

• Willingness to travel occasionally as required (<20%).

• Exceptional executive communication skills, including presentations, decision memos, issue summaries, and progress reports.

• Strong judgment in prioritization, opportunity evaluation, positioning, and balancing customer demand with internal capabilities.

• Ability to distill fragmented or ambiguous inputs into clear recommendations, priorities, sequencing, dependencies, and expected business value.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• HSA and FSA options available.

• Life and Disability coverage (both basic and voluntary).

• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance.

• Competitive benefits package and 401(k) with company matching.

• Referral Bonus Program - Earn up to $500 for each successful referral!

• Paid Time Off, including holiday pay.

• Employee Assistance Program.

• Safe and clean work environment.