Market & Service Development Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the discovery, assessment, and commercialization of market opportunities and service improvements within OnTrac’s portfolio.

• Engage directly with customers, potential clients, strategic partners, and internal teams to evaluate needs, gauge market interest, analyze commercial implications, and propose development or modification priorities.

• Convert insights into business cases, roadmap suggestions, positioning strategies, executive reports, and cross-functional guidance.

• Evaluate customer and market interest in new capabilities, service modifications, commercial initiatives, and experience enhancements.

• Identify target segments, anticipated business impact, and determine whether opportunities should be prioritized, postponed, revised, or declined.

• Create business cases that encompass market rationale, demand indicators, commercial consequences, internal requirements, launch complexities, strategic alignment, and risks.

• Define go-to-market strategies, positioning, competitive context, target audience focus, value propositions, and launch considerations.

• Collaborate with the Senior GTM Program Manager on structured execution plans, launch discipline, and visibility into progress.

• Facilitate cross-functional alignment and deliver executive-ready recommendations and reports regarding progress, issues, dependencies, launch risks, and escalation requirements.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 8–12 years of experience in ecommerce logistics, parcel delivery, last mile, transportation, or similar market-facing positions.

• Background in service development, commercial strategy, product marketing, business development, or GTM leadership.

• Proven experience collaborating with Commercial, Operations, IT, Pricing/Finance, and customer-facing teams to evaluate or launch complex offerings, service changes, or strategic initiatives.

• Strong expertise in developing business cases, market rationales, positioning strategies, and executive recommendations.

• Capability to work directly with large clients, strategic partners, and senior external stakeholders to assess needs and guide roadmap direction.

• Experience in U.S. ecommerce parcel delivery, last-mile logistics, or related services and technologies is preferred.

• Willingness to travel occasionally as needed (less than 20%).

• Exceptional executive communication skills, encompassing presentations, decision memos, issue summaries, and progress reporting.

• Strong judgment in prioritization, opportunity assessment, positioning, and balancing customer demand with internal feasibility.

• Ability to translate fragmented, ambiguous, or conflicting inputs into coherent recommendations, priorities, sequencing, dependencies, and expected business value.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• HSA and FSA options available.

• Life and Disability coverage (basic and optional).

• Voluntary options for Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance.

• Competitive benefits package and 401(k) with company match.

• Referral Bonus Program offering up to $500 for each referral!

• Paid Time Off including holiday pay.

• Employee Assistance Program.

• Safe and clean working environment.