Market Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily operations of 4–8 express carwash locations.

• Perform routine site visits to assess wash quality, cleanliness, staffing, and adherence to compliance standards.

• Assist Site Managers in implementing company standards and adhering to standard operating procedures.

• Aid in the scheduling, labor planning, and delegation of tasks.

• Mentor and support Site Managers in developing strong, engaged teams.

• Provide assistance in the hiring, onboarding, and training of front-line team members and future leaders.

• Contribute to performance management by delivering clear and direct feedback.

• Ensure that locations provide fast, friendly, and consistent service.

• Assist in resolving customer issues and concerns.

• Promote membership engagement and service quality in the area.

• Ensure compliance with safety regulations, equipment handling protocols, and chemical management procedures.

• Confirm cleanliness, conduct equipment checks, and oversee daily/weekly routines.

• Identify operational deficiencies and support Site Managers in addressing them.

• Monitor equipment functionality and coordinate repairs and preventative maintenance.

• Review location-specific KPIs and aid in formulating action plans for improvement.

• Communicate performance updates, risks, and opportunities to the Market Director.

• Support initiatives aimed at enhancing efficiency, quality, and team performance.

• Take ownership of daily operational decisions, support scheduling, and implement coaching and development actions.

• Report any significant equipment issues, staffing shortages, safety risks, and financial threats.

⛳️ Requirements

• Minimum of 3 years of leadership experience in express carwash, retail, service, or field operations.

• Prior experience managing or supporting multiple locations is preferred.

• Strong skills in communication, coaching, and problem-solving.

• Willingness to travel daily between assigned locations.

• Comfort working around mechanical equipment and in outdoor settings.

• Capability to stand and walk around sites for extended durations.

• Ability to lift weights ranging from 25 to 50 pounds as required during site visits.

• Must be able to work outdoors throughout the year.

• This is a full-time role requiring travel across assigned locations.

• Flexibility is necessary, including availability for some weekends or evenings based on business needs.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness packages.

• Opportunities for professional development and career advancement.

• Employee discounts on carwash services.

• Supportive work environment focused on teamwork and collaboration.