Market Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Ensure the WOW (Wow Operating Way) plan is executed consistently across all locations.

• Oversee the operations of all locations within the assigned market through active collaboration with the General Managers of each site.

• Monitor capture rates to ensure that stores are fully leveraging available opportunities.

• Manage and hold all personnel accountable for shop performance by ensuring that all reporting employees comprehend the company mission to WOW every customer and strive to be the best.

• Confirm that staff adhere to standard operating procedures (SOP), while recognizing and documenting both exceptional and substandard performance.

• Serve as the primary contact for load leveling within the market by conducting daily calls.

• Recruit, interview, and train new employees.

• Ensure customer satisfaction by coaching staff and addressing customer concerns as necessary.

• Identify opportunities for ongoing education and professional development for all staff members.

• Engage in external marketing and team-building activities as requested.

• Advocate for safe and clean working environments; review audits and safety records of their locations.

• Ensure proper use of personal protective equipment and document managers who fail to enforce safety policies.

• Collaborate with corporate staff to drive external growth within the assigned market, ensuring internal reporting and communications meet or exceed the objectives outlined in the area business plan.

• Review location performance against established goals with location managers, providing coaching to ensure all locations are performing to their potential.

• Reach out to all claims managers and dealer accounts at least once a month.

• Conduct monthly operational reviews and in-person audits with location managers, and meet as necessary.

• Promote, develop, and serve as a liaison with area insurance contacts and other referral sources.

• Ensure that stores respond to client inquiries in a timely manner.

⛳️ Requirements

• A minimum of five years of experience in the collision repair industry.

• At least three years of management experience.

• ICAR Platinum certification is preferred.

• An estimating license, if applicable in the state.

• Capability to read and interpret financial statements.

• Extensive experience in estimating.

🏝️ Benefits

• Annual Paid Time Off (PTO) plans.

• 2 weeks of Paid Parental Leave for full-time employees who work at least 30 hours per week.

• 6 paid holidays per year.

• Medical, Prescription Drug, Dental & Vision Insurance effective from Day 1.

• 401(k) Retirement Plan with company matching.

• Employer-paid Short-Term Disability & Life Insurance.

• Additional Voluntary Life Insurance options.

• Opportunities for Continuing Education.

• Free Prescription or Non-Prescription Safety Glasses annually.

• Annual Voluntary Uniform Stipend.

• Voluntary Daily Pay option available.