Market Development Account Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish robust, consultative relationships with customers, ensuring that Geotab Altitude products and services surpass client expectations.

• Encourage and enhance platform usage by setting measurable customer objectives that align with business goals.

• Showcase platform functionalities and architecture, including advanced setups, integrations, and tailored workflows.

• Facilitate the onboarding and training process for Altitude customers and partners.

• Review and improve documentation in response to product updates and user feedback.

• Create role-specific learning paths and engaging onboarding materials, such as tutorials and videos.

• Convert ongoing customer feedback into actionable insights for roadmap development in collaboration with Product Management.

• Partner with Support teams to address and resolve customer inquiries.

• Identify customer success narratives and assist in creating case studies, blog entries, and content for industry events.

• Evaluate feedback trends, pinpoint friction areas, formulate action plans, and communicate updates to customers.

• Track account health metrics, engage with at-risk accounts, and escalate issues as necessary.

• Collaborate closely with Sales, Support, Solutions Engineering, Product Development, Marketing, and Business Development teams.

⛳️ Requirements

• 3–5+ years of experience in Customer Success, Account Management, or similar roles, with direct engagement with business and enterprise customers.

• Proficient in utilizing customer success tools, including Salesforce and other CRM platforms.

• Willingness to travel up to 25%; a valid passport is necessary.

• 3–5 years of experience in or in conjunction with a technical or engineering organization, or familiarity with the high-tech industry.

• Strong grasp of SaaS, GIS, and enterprise software solutions.

• Comprehensive experience with APIs, reporting, and/or business analysis.

• Capability to troubleshoot technical issues and comprehend complex data structures.

• Excellent negotiation, conflict resolution, and relationship management abilities.

• Outstanding verbal and written communication skills, including the ability to present complex information to both technical and non-technical audiences.

• Ability to stay abreast of technological advancements and adapt to evolving technology and market demands.

• Strong organizational, prioritization, and time management skills.

• Proficient in engaging with all organizational levels.

• Technical proficiency with software applications, including Google Suite for business (Sheets, Docs, Slides).

• Must be eligible to work in the United States; eligibility confirmed through E-Verify.

• Ability to pass a background check.

🏝️ Benefits

• Flexible working arrangements.

• Home office reimbursement program.

• Baby bonus & parental leave top-up program.

• Online learning and networking opportunities.

• Electric vehicle purchase incentive program.

• Competitive medical and dental benefits.

• Retirement savings program.

• Excellent benefits.

• Enjoyable and inclusive workplace culture.