This is a fully remote position, open to applicants in India.

• Efficiently and accurately manage incoming contact requests through various channels (e.g., phone, email, etc.)

• Deliver proactive travel consultations to business clients

• Share travel information and promote related products

• Provide outstanding service that surpasses client expectations

• Effectively oversee all aspects of travel arrangements as requested by clients

• Research and confirm travel bookings for customers

• Actively participate in crew movements, rotations, and disruption management

• Supply clients with essential industry information, including low fares, exchange rates, penalties, and visa details

• Respond to client inquiries swiftly while giving them your full attention

• Readily assist team members both within your team and across departments

• Achieve both individual and collective objectives

• Demonstrated experience in ERM, marine, offshore, or crew travel sectors

• Practical knowledge in managing crew movements, rotations, and disruption scenarios

• Keen attention to detail with the ability to work accurately under pressure

• Comfortable operating in a dynamic, 24/7 service environment

• Proven capability to collaborate effectively within a global, multi-regional operations framework

• Relevant experience with GDS Amadeus

• Strong verbal and written communication skills in English

• Clear understanding of customer service excellence

• Comprehensive knowledge of the travel industry, including policies, procedures, and processes

• Flexible working hours with options for remote or home-based work

• Opportunities for skill development and career advancement

• Generous vacation time to help you relax and rejuvenate

• A compensation package designed to be equitable, including resources for mental, physical, and financial wellness

• Perks and discounts for travel industry professionals

• A welcoming work environment that celebrates diversity

Marine Travel Consultant

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