Mandarin-English Bilingual Healthcare Customer Service Representative

📋 Description

• Respond to incoming customer calls efficiently

• Thoughtfully engage with customers to identify their needs

• Perform research across various systems to address inquiries

• Deliver clear and accurate information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a structured schedule, including set breaks and lunch periods

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Proficient in both English and Mandarin

• High school diploma or equivalent qualification

• Strong empathy, patience, and attentiveness to customers' needs

• Comfortable using computer systems and Windows-based applications

• A dedicated, distraction-free workspace at home

• A secure, high-speed wired internet connection (minimum 25 Mbps)

🏝️ Benefits

• Paid Time Off (PTO)

• Tuition reimbursement

• Health and wellness incentives