Managing Director – Web, Brand

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Act as the executive sponsor for high-priority and enterprise accounts, ensuring client satisfaction, retention, and growth across the portfolio.

• Cultivate and strengthen relationships with senior client stakeholders, establishing the agency as a strategic long-term partner.

• Facilitate executive-level discussions that link digital investments to quantifiable business results, such as revenue growth, pipeline acceleration, and operational efficiency.

• Tailor engagement strategies according to client size, complexity, and maturity, guaranteeing appropriate senior involvement, structure, and commercial focus across the portfolio.

• Intervene in complex, high-risk, or at-risk engagements to provide guidance, boost client confidence, and safeguard account value.

• Propel revenue growth within the Web & Brand portfolio, with responsibility for account expansion and contribution margin performance.

• Develop and execute clear account growth strategies, including upsell, cross-sell, and service diversification objectives (e.g., CRO).

• Identify and capitalize on high-value growth opportunities within current client accounts.

• Take a leading role in new business initiatives, including pitches, RFP responses, and designing solutions for complex projects.

• Ensure performance delivery across the portfolio, focusing on quality, timelines, and client outcomes.

• Establish and enforce clear delivery standards for intricate, multi-disciplinary projects, including the thoughtful integration of AI into client deliverables.

• Step in to realign underperforming engagements, eliminate barriers, and reinvigorate momentum.

• Collaborate closely with leaders in Account & Project Management, Strategy, Design, and Development to ensure coherence between client strategy, scope, and execution.

• Oversee and enhance financial performance across the portfolio, focusing on contribution margin, utilization, revenue mix, and forecast accuracy.

⛳️ Requirements

• Over 15 years of experience in a digital agency or similar client service setting, with a proven track record of leading and expanding large, complex client portfolios.

• Demonstrated success in growing multi-million dollar accounts or business units.

• Experience managing cross-functional teams at scale (Account, PM, Strategy, Design, Development).

• Strong commercial and financial insight, including experience in managing a P&L, forecasting, and making resourcing decisions.

• Ability to navigate both strategy and execution, from executive client engagement to delivery oversight.

• Familiarity with modern web platforms such as Shopify, WordPress, and/or Drupal is preferred.

🏝️ Benefits

• Remote Workplace. You have the choice to work at our office in Boston or remotely from specified states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA.

• Paid Time Off. Enjoy generous paid vacation benefits that increase with your tenure, plus 12 Company Holidays and Summer Fridays from Memorial Day to Labor Day.

• 401K + Match. Benefit from a 401K plan with a 4% Safe Harbor employer match after one year of employment, along with financial literacy resources provided by our retirement provider.

• Life Insurance Benefit. Receive no-cost coverage to ensure your family's peace of mind.

• Short Term Disability Benefit. We have you covered if you need to be out of work due to illness or injury.

• Healthcare. Choose from several competitive healthcare options for you and your family, with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the opportunity to participate in the FSA program.

• Commuter Benefits. Use pre-tax funds for your commute, allowing you to save up to 40% per year on transportation expenses.

• Continuing Education. Gain access to monthly team-led webinars, exclusive cohort-based learning, digital course platforms, and funding opportunities to attend national conferences and events.