Managing Director – Strategic Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary strategic liaison for a designated key customer.

• Establish trusted relationships with customer leadership, construction, engineering, procurement, and planning teams.

• Obtain early insights into the customer's rolling three-year infrastructure forecast.

• Formulate and enhance the account growth strategy alongside sales, preconstruction, and delivery teams.

• Maintain a rolling two- to three-year program perspective.

• Convert anticipated demand into readiness plans for expansion and future capacity requirements.

• Own customer-specific build standards and ensure delivery teams are updated on current requirements.

• Create and uphold the customer program playbook, which includes interaction expectations, invoicing and progress reporting standards, launch requirements, and lessons learned.

• Oversee standards adoption and enhance consistency across various markets.

• Raise standards gaps through delivery leadership and the Chief Strategy Officer.

• Conduct customer and internal program reviews.

• Keep track of program financial performance and address any commercial or billing discrepancies.

• Lead and mentor Program Managers and senior technical Project Managers.

• Collaborate with local market and delivery leaders to establish priorities and deliverables.

• Hold team members accountable for their commitments.

• Resolve conflicting priorities through governance and escalation channels.

• Report directly to the Chief Strategy Officer.

⛳️ Requirements

• Over 10 years of relevant experience in data center infrastructure, construction, fiber connectivity, or technology integration.

• Experience in supporting hyperscale customer programs.

• Minimum of five years in senior customer-facing account or program leadership roles.

• Proven success in strengthening strategic customer relationships and transforming customer insights into growth and readiness plans.

• Experience in establishing repeatable customer program standards and governance across multiple markets or sites.

• Strong working knowledge of data center infrastructure builds, including structured cabling, conveyance, racks/cabinets, fiber installation, splicing, testing, and turnover requirements.

• Ability to interpret customer specifications and transform technical, reporting, and commercial requirements into actionable guidance.

• Strong financial and commercial acumen, encompassing revenue, backlog, margins, forecasting, invoicing requirements, agreements, and change management.

• Capacity to influence cross-functional leaders, navigate ambiguity, and uphold accountability without direct oversight of project execution.

• Exceptional executive communication, relationship management, negotiation, and team development skills.

• Bachelor’s degree in business, construction management, engineering, or a related field, or equivalent relevant experience.

• Willingness to travel to customer and market locations as necessary.

• PMP, RCDD, or similar credentials are preferred.

• MBA or a relevant advanced degree is preferred.

• Familiarity with program dashboards, document control, quality systems, and cross-market knowledge sharing is preferred.

• Successful completion of a background check and drug screening is required upon acceptance of an offer.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Retirement savings options

• Comprehensive benefits package

• Careful onboarding and thorough training programs

• Professional growth opportunities

• Open-door culture that encourages new ideas